Frequently Asked Questions
Everything you need to know about your CA-RIO-CA experience.
How do I determine my correct size for CA-RIO-CA swimwear?
Our swimwear is designed with a Brazilian cut, which typically fits more snugly than standard US sizes. We recommend consulting our detailed Size Guide on each product page and measuring your waist accurately before purchasing.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags and hygiene liners intact. Please note that for health and safety reasons, we cannot accept returns on items that show signs of wear.
How long will it take to receive my order?
Domestic orders within the USA typically ship within 1-2 business days and arrive within 3-5 business days. International shipping times vary by destination but generally take between 7-14 business days depending on the selected shipping method.
Are CA-RIO-CA products made sustainably?
Yes, we take pride in our artisan roots. Our products are handcrafted in Ipanema, Rio de Janeiro, using high-quality materials designed for durability, reducing the need for frequent replacements and supporting ethical manufacturing practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital payment solutions including PayPal, Apple Pay, Google Pay, and Shop Pay for a secure checkout experience.
How should I care for my swimwear to ensure it lasts?
To maintain the vibrant colors and elastic integrity of your swimwear, we recommend rinsing in cold fresh water after use, hand washing with mild detergent, and laying flat to dry in the shade. Avoid harsh chemicals and tumble dryers.